Contact Skiddle
How can we help you today? Please find information on how to contact Skiddle, or resolve any queries you may have below:
I have an enquiry regarding a ticket purchase or event
For the latest information about your current order, you can access your Order History. This contains the latest information about tickets you've purchased, how to transfer your tickets or get a refund.
This is the quickest way to manage your tickets:
- Order history
- Can't locate your order? Use our Order Finder tool
Still need help?
- Start here: Find your answer quickly using our full customer help portal
- View your order history
- View our complaint resolution policy
I'm an event promoter/organiser
To visit FAQs related to promoting your events, the Promotion Centre or other topics:
Start here: Find your answer quickly using our full promoter help portal
About Skiddle
View information about who we are, what we do and who loves us on our About Us pages
Company Information
Skiddle is the UK's busiest what's on guide and has been trading since 2001. We have over 150,000 events on our extensive guide, working with over 21,000 event promoters in the UK at over 10,000 venues.
Skiddle Ltd is a UK company registered at the below address. Registration Number 05688116
Our VAT registration number is GB 879 2762 64
We live at:
Skiddle Ltd
Ashley Hall Farm
Inglewhite Road, Goosnargh
PR3 2EB
Getting in touch
Did you know most queries can be answered by reading our Self-Service help portal which is full of useful information to assist you with your past, future and current Skiddle orders.
For more bespoke queries, we have our online chat facility which offers a great way for you to get in touch with our team and get all the help you need.
If you have a genuine Refund Protection claim as explained here and your email receipt shows you have Refund Protection on your order, please contact Vista Insurance.
Current queue time for phone calls: Under 10 minutes - please only use our call service if your query is urgent and is in relation to an event in the upcoming days.
Best way to contact us currently: Send us a chat message - this will allow you to send us more detailed information, including screenshots, event links etc about your query to provide us with everything we need to assist you.
Customer support: Open a new chat message or call 03333 01 01 01*
Promoter help: 03333 01 03 01*
* Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute. Calls from landlines and mobiles are included in free call packages.
We're obliged to let you know you can also contact us by email. However, we advise against this as it will take longer to process your request. If you're sure you wish to email us our detail are: custcare@skiddle.com, but please be aware that it will be much quicker to use the self-help tools or chat facility.
Accreditations
Skiddle Ltd is an official ticket outlet and we have a direct relationship with all events - this means you are buying direct from an official source, at the official face value.
Opening Hours
Please find below the office hours for our Account and Customer Support teams.
You can also contact them by phone, Monday - Friday 10am - 4pm. At all other times, please use the tools above.
Customer Support
| Monday* | 9am-5pm |
| Tuesday | 9am-5pm |
| Wednesday | 9am-5pm |
| Thursday | 9am-5pm |
| Friday | 9am-5pm |
| Saturday | Closed |
| Sunday | Closed |
Promoter Support
| Monday* | 9am - 5:30pm |
| Tuesday | 9am - 5:30pm |
| Wednesday | 9am - 5:30pm |
| Thursday | 9am - 5:30pm |
| Friday | 9am - 5pm |
| Saturday | Closed |
| Sunday | Closed |
*Our offices will be closed on Mondays in accordance with Public Holidays in England and Wales
