Bingo Lingo Cardiff - The Christmas Craic-ker

Went as a group of 4 for a birthday celebration, the event was booked for months, upon arrival we were rudely greeted by the poor group of security officers on the front door. We arrived bang on 5pm expecting the doors to be open as it was raining very heavily but we were told to stand out in the rain for a further 15 minutes 'until our manager says'. We were then finally allowed in and before we could enter we were told we were all on our last behavioural warning, for what I couldn't tell you. We finally got seated at our table and we had ordered atleast £200 of drinks/food waiting for the event to actually start at 8pm... no where on the web suite does it say 8pm start it says 5pm. Sitting in there soaking wet and freezing. My partner went to the toilet and was apparently taking too long to use the bathroom, but the truth is he was drying himself off because he was shivering and soaked through from being out in the rain. So our whole party left and didn't even get to see any of the event as we were asked to leave at 7... This is disgraceful as we all paid £25+ for a ticket each, I will be applying for a refund as this behaviour and attitude towards us was appalling